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Ask Thetford
 
Where to buy Thetford products?
Where to buy Thetford spare parts?
Am I, as a private individual, able to purchase a Thetford refrigerator?
How do I remove stubborn (calcium) deposits from the waste holding tank?
How do I thoroughly clean the flush-water tank of my Thetford toilet?
At my travel destination, my refrigerator does not operate very well. What could be the problem?
Should I take special precautions using my refrigerator during winter?
I am disabled, where can I get my Thetford product adjusted?

 

Where to buy Thetford products?
Thetford products are widely available from caravan accessory shops. For a point of sale near you, click on the link in the upper right hand corner to go to the dealer locator.

As a private individual, it is not possible to purchase goods directly from Thetford.

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Where to buy Thetford spare parts?
You are able to purchase spare parts at many Thetford points of sale throughout Europe. If a spare part is not on stock, your selected point of sale can order it for you at Thetford.

For a point of sale near you, please click on the link in the upper right corner.

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Am I, as a private individual, able to purchase a Thetford refrigerator?
Yes! Since 2006, several Thetford refrigerator models are for sale at many Thetford points of sale. You are also able to order a Thetford refrigerator through your selected point of sale.

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How do I remove stubborn (calcium) deposits from the waste holding tank?
With Thetford Cassette Tank Cleaner. It thoroughly cleans the inside of the waste holding tank and removes the stubborn (calcium) deposits.

For more information on this product, go to "Products / Toilet fluids" on this website.

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How do I thoroughly clean the flush-water tank of my Thetford toilet?
For thorough cleaning of the flush-water tank of mobile toilets, we recommend our customers use ordinary Milton cleansing fluid.

Dose 50ml of Milton cleansing fluid per 15 litres of flush water. Add directly into the flush-water tank and fill with clean water. Leave the solution in the tank for 24 - 48 hours, depending on the degree of contamination. Empty the tank by draining or flushing into an empty, clean waste holding tank. Rinse the flush-water and waste holding tanks thoroughly with clean water. Always empty the waste holding tank at a designated location. Do not use together with other products. Depending on the degree of contamination a second treatment may be required.
Note: Incorrect use or dosage could cause damage to seals and the level indicator. In case of doubt, reduce the dosage.

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At my travel destination, my refrigerator does not operate very well. What could be the problem?
When your refrigerator does not operate properly, please check:

  • Whether your caravan is level in both directions (lengthwise + widthwise).
  • Whether the ventilation openings of the cooling system at the back of the refrigerator are blocked.

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Should I take special precautions using my refrigerator during winter?
We advise using Thetford winter covers on the ventilation grills from 8 degrees Celsius and below to ensure optimum performance. Winter covers can be obtained as an accessory from your Thetford point of sale.

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I am disabled, where can I get my Thetford product adjusted?
Homecraft Ability One of Kirkby in Ashfield (UK) specialise in adjusting products for the disabled camper:

Homecraft Ability One
Shelley Close
Lowmoor Business Park
Kirkby in Ashfield
Nottinghamshire, NG17 7ET
United Kingdom

T: +44 (0)1623 759146
F: +44 (0)1623 726886
www.homecraftabilityone.com

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