Warranty

Thetford BV offers the end users of its products a three-year guarantee. In the case of malfunction within the guarantee period, Thetford will replace or repair the product. In this instance, the costs of replacement, labor costs for the replacement of defective components and/or the costs of the parts themselves will be paid for by Thetford.

 

1. To claim under this guarantee, the user must take the product to a Service Center recognized by Thetford: The claim will be assessed there. 
2. Components replaced during repair under guarantee become the property of Thetford. 
3. This guarantee does not prejudice current consumer protection laws. 
4. This guarantee is not valid in the case of products that are for, or are used for, commercial purposes. 
5. Guarantee claims falling into one of the following categories will not be honored:

• The product has been improperly used or the instructions in the manual have not been followed
• The product has not been installed in accordance with the instructions
• Alterations have been made to the product
• The product has been repaired by a Service Centre not recognized
• The serial number or product code have been changed
• The product has been damaged by circumstances outside the normal use of the product

If you have any questions please feel free to contact us.