FAQs

    FAQ's

    Please read our FAQ below to help answer your questions. If that doesn't help, please use our contact form to submit your question. We are happy to help you.

    • General questions

      I am disabled, where can I get my Thetford product adjusted?
      Homecraft Ability One of Kirkby in Ashfield (UK) specialise in adjusting products for the disabled camper:
      Homecraft Ability One
      Shelley Close
      Lowmoor Business Park
      Kirkby in Ashfield
      Nottinghamshire, NG17 7ET
      United Kingdom
      T: +44 (0)1623 759146
      F: +44 (0)1623 726886
      Where to buy Thetford products?
      Thetford products are widely available from caravan accessory shops. For a point of sale near you, go to the home page and use our Find a dealer search. As a private individual, it is not possible to purchase goods directly from Thetford.
      Where to buy Thetford spare parts?
      You are able to purchase spare parts at many Thetford points of sale throughout Europe. If a spare part is not on stock, your selected point of sale can order it for you at Thetford.

    • Questions about our Refrigerators

      Am I, as a private individual, able to purchase a Thetford refrigerator?
      Yes. Since 2006, several Thetford refrigerator models are for sale at many Thetford points of sale. You are also able to order a Thetford refrigerator through your selected point of sale
      At my travel destination, my refrigerator does not operate very well. What could be the problem?
      When your refrigerator does not operate properly, please check:
      Whether your caravan is level in both directions (lengthwise + widthwise). Whether the ventilation openings of the cooling system at the back of the refrigerator are blocked.
      Should I take special precautions using my refrigerator during winter?
      We advise using Thetford winter covers on the ventilation grills from 8 degrees Celsius and below to ensure optimum performance. Winter covers can be obtained as an accessory from your Thetford point of sale.

    • Questions about our Toilets

      How do I remove stubborn (calcium) deposits from the waste holding tank?
      With Thetford Cassette Tank Cleaner. It thoroughly cleans the inside of the waste holding tank and removes the stubborn (calcium) deposits. For more information on this product, go to the Care, Cleaning & Maintenance section on this website.
      How do I thoroughly clean the flush-water tank of my Thetford toilet?
      For thorough cleaning of the flush-water tank of mobile toilets, we recommend our customers use ordinary Milton cleansing fluid.

      1)For cleaning the flush-water tank a solution of Milton and normal fresh water needs to be prepared.
      Make a solution using a dose of 30ml of Milton cleansing fluid per 10 litres of fresh water.
      2)Prepare as much solution as needed to completely fill your flush-water tank of the toilet. Pour the prepared solution into your flush-water tank until it’s completely full.
      3)Leave the solution in the tank for 24-48 hours, depending on the degree of contamination.
      4)Drain the flush-water tank using the drain tube, which can be reached through the service door on the outside of your vehicle.
      5)Fill the flush-water tank completely with fresh water and leave the water in for about 5 minutes. Then drain the flush-water tank again.
      6)Fill the flush-water tank again completely with fresh water and empty the tank by flushing into an empty clean waste holding tank.
      7)Always empty the waste holding tank at a designated location.
      8)Depending on the degree of contamination a second treatment may be required.

      Note:
      - Do not use together with other products.
      - Not respecting dosage and timing could cause damage to the functionality of your Thetford toilet.
      - In case of doubt contact your local Thetford office.

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